Shipping policy

SHIPPING POLICY

PROCESSING TIMES

Processing time refers to the time it takes to prepare your order before it ships. This is separate from delivery time.

Ready-to-Ship Items Ready-to-ship products are processed and dispatched within 1–3 business days of your order being placed.

Custom Wigs (Build A Wig / Made-to-Order)Custom wig orders require approximately 14–21 business days to process, depending on current demand. This timeline is subject to change.

  • Our business days are Sunday – Thursday, excluding all holidays. Friday and Saturday are NOT included.
  • Orders placed Friday or Saturday will begin processing the following Sunday.
  • If your wig detail form is not received, your completion time will be delayed. Please submit it promptly after ordering.

Payment Plan Orders (Klarna, Shop Pay Installments, Affirm, etc.) If you pay using a payment plan option, please allow up to 7 additional business days before your order begins processing. This waiting period is outside of our control.

Services & Digital Products

  • Services (consultations, styling appointments, etc.): Scheduling details will be sent via email after purchase. No physical shipment applies.
  • Digital products: Delivered electronically. No physical shipment or processing delay applies.

DELIVERY ESTIMATES

Delivery times begin after your order has been processed and shipped. Estimates are not guaranteed and may vary due to carrier delays, weather, or high volume periods.

Destination Estimated Delivery
Domestic (U.S.) 3–7 business days
International 10–21 business days

CARRIERS & TRACKING

We ship via USPS, UPS, and/or FedEx. You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Please allow 24–48 hours after receiving your tracking number for carrier updates to appear.

INTERNATIONAL SHIPPING

We do ship internationally. Please be aware that:

  • International customers are responsible for any customs duties, taxes, or import fees assessed by their country.
  • Delivery estimates do not include customs clearance time, which varies by destination.

LOCAL PICKUP

If local pickup is available at our location, you will receive a ready-for-pickup notification once your order has been prepared. Please bring your order confirmation when you arrive.

Pickup address: DM @shopthemainattraction for the pickup address.

ADDRESS CHANGES

Address changes must be requested before your order ships. Once an order has been dispatched, we are unable to redirect it. Please contact us immediately at mekayylaaaa@themainattractioncollection.com if you need to update your shipping address.

QUESTIONS?

Contact us at mekayylaaaa@themainattractioncollection.com.